Shipping Policy

Shipment Notifications

You'll receive an email with tracking information shortly after your order ships. Please be aware that some shipping carriers need roughly 48 hours to update tracking once the carrier picks up the package.

Depending on the item you ordered or how many items were in your order, you may receive multiple deliveries. You will receive a shipping confirmation email for each shipment including what items are contained in that shipment

Delivery Time

• Production: Up to 30 days

• International Freight & Custom Clearance: Up to 30 days

• Delivery to the customer’s location within 30 days

While we make every effort to ship orders quickly, there may be periods of time around major holidays or other events where there could be a slight delay including but not limited to: Christmas, New Year’s Eve/Day, and during the week of Thanksgiving and Cyber Monday.

Shipping Carriers

Small items are shipped through common ground carriers (UPS, FEDEX) but we may also use USPS. Ground orders will be assessed a handling fee which is not refundable.

Large items (over 150LBS) are shipped by freight lines. Some freight orders will be assessed a handling fee which is not refundable.

All freight deliveries are curbside delivery only. With these deliveries we receive photos of the delivered shipment and will use the photos as reference if there are questions regarding that order delivery.

All equipment leaves our warehouses in new, unused condition unless otherwise noted. If your order arrives damaged, missing items, or contains incorrect items, please report the issue within 30 days of delivery. Claims made after this period may not be honored.

If you purchased Route Package Protection, you can [file a claim here].

Route Package Protection

Mavinpro offers the option to purchase shipping insurance through Route at the time of checkout to protect your order if it ends up lost, damaged, or stolen. Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.

Shipping to Alaska & Hawaii

At this time, we do not ship to Alaska or Hawaii.